Frequently Asked Questions

Can I be told when an item comes back into stock?
Any out-of-stock product will have a “NOTIFY ME WHEN THIS PRODUCT IS BACK IN STOCK” link near the top of the page. Please use this and we’ll let you know when stock becomes available. This doesn't create an order, and you're under no obligation to buy.

I am having trouble login into my account. What do I do?
The button to log into your account is at the top of each page. Click the 'Forgot your password?' to reset your password (a link will be sent to the registered email address).

Where can I see copies of my orders and invoices?
By logging into your account you will see details of previous orders placed by month. Select the Month to view orders placed within that period. Click on the Order Number to view details of that order.

I wish to amend an order I have placed. What do I do?
Please contact us as soon as possible by calling 01908 304664 or emailing customerservices@korg.co.uk Please also refer to our Terms & Conditions.

I want to cancel an order or return an item for a refund. What do I do?
Please see our returns information page.

Which credit/debit cards do you accept?
We can accept the following card types,
Visa, Switch, Maestro, Solo, Mastercard, Delta.

How secure is Korg UK?
Please see our security information page. Click Here.

I have added items to my basket but it is still empty. What am I doing wrong?
We use a simple 'cookie' file stored in your browser's memory to remember what items you have added to your basket. Please make sure your browser is configured to accept cookies.

I cannot see the left-hand menu. What do I do?
Certain areas of our website use JavaScript to function. Please make sure your browser is configured to run JavaScript.

How is VAT worked out on my order?
VAT at the normal UK rate of 20% is included in the price of all goods and delivery charges. VAT is not charged on zero-rated VAT items.

How do I use a Promotion Code?
Add your items to the basket as normal. After viewing the basket and before proceeding to the checkout, enter the promotion code (if known) into the 'Promotion Code' field and click on the 'Update' button. If relevant, the basket will then show the appropriate promotional discount amount. Then proceed to the checkout.

What if I can't find what I'm looking for or need advice before making a purchase?
Please contacts us so that our sales advisors help with your query. You can call us on 01908 304664 or email us at customerservices@korg.co.uk.

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