Complaints Policy

Complaints Policy

Our policy

We hope that you will be satisfied with any purchase or service you receive from KORG UK and that you will never have reason to complain. However, if there is something you're not happy with, please contact us straight away so we can try and resolve any issues you may have.

Who to contact

If you are unhappy with any purchase you make or the service you receive from KORG UK, please raise your concerns immediately with our Customer Services team and we will endeavour to resolve your issue.
Email us on: complaints@korg.co.uk and include the word "complaint" in the email header.

What will happen next?

Your complaint will be investigated by a member of our team of an appropriate level of seniority.
We will aim to investigate and respond to your complaint within five working days. If we are unable to resolve your complaint in this timeframe, we will contact you to discuss the next steps.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you have made a complaint and have exhausted all the options provided by us, or you are not satisfied with the resolution we have provided, you can contact:

The Retail Ombudsman
www.theretailombudsman.org.uk

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